Coral Colors — Support
Operator: esek.io, Israel · Contact: support@esek.io
Get help
Email support@esek.io and we will get back to you, typically within 2 business days. To help us resolve your issue quickly, please include:
- Your device and OS version (e.g. iPhone 15, iOS 18.4)
- The app version (Settings → About in the game)
- A short description of the problem and what you expected to happen
- For purchase or Pearl issues: the App Store / Google Play order or transaction ID (we never need your card details)
Common questions
- I bought Pearls but they didn't arrive.
- Make sure you are signed in to the same Apple or Google account used for the purchase and have a working connection; the game re-verifies recent purchases on launch. If Pearls are still missing after a minute, email us with your order/transaction ID and we will credit them.
- I watched a rewarded ad but didn't get the reward.
- Rewards are granted after the ad finishes and is verified with our server, so a brief delay or a dropped connection can interrupt it. Reopen the game and try once more; if it keeps happening, contact us with your device and app version.
- How do I keep my progress across devices?
- Sign in with Apple or Google from the game's Settings. Your levels, stars, and Pearl balance are tied to that account and will sync when you sign in on another device.
- How do I delete my account and data?
- In the game, open Settings → Delete account. This permanently removes your account, Pearl wallet, and progress. You can also email support@esek.io. See the Privacy Policy for details on what is retained where legally required.
- How do I change ad or tracking choices?
- On iOS, manage tracking under Settings → Privacy & Security → Tracking, and reset your advertising identifier under Settings → Privacy & Security → Apple Advertising. In the EEA/UK you can withdraw ad consent from the game's Settings. See the Privacy Policy for full details.
Privacy
Our Privacy Policy explains what data Coral Colors collects and how to exercise your rights. Privacy-specific requests can be sent to privacy@esek.io.
Contact
esek.io, support@esek.io, Israel.